Student AffairsFor a life-threatening emergency, call 9-1-1. Call 613-533-6111 to reach Campus Security and Emergency Services (CSES) for on-campus emergencies.
If a member of the Queen鈥檚 community has gone missing or someone is concerned for their safety and well-being, call the CSES non-emergency line 613-533-6080.
Mental Health Supports
| Support | Description | Contact |
|---|---|---|
| Good2Talk | For any post-secondary student living in Ontario. | Call 1-866-925-5454 or text GOOD2TALKON to 686868 |
| Addiction and Mental Health Services (AMHS) | For anyone living in the Kingston area. Mobile crisis support is also available. | 1-866-616-6005 613-544-4229 |
| Suicide Crisis Hotline | For anyone in Canada thinking about suicide or worried about someone else. | Call or text 9-8-8 |
| Empower Me (Student Assistance Program) | For eligible Queen鈥檚 students. |
Medical Emergencies
| Support | Description | Contact |
|---|---|---|
| Local emergency room located on King St between George St and Lower University Ave | 613-548-2333 | |
| Provides emergency assistance to students living or studying abroad. Worldwide helpdesks assist with urgent medical issues, security and logistical questions, medical advice, or other concerns. | +1 215 942 8226 |
Non-Urgent Illness and Injuries
Availability may change depending on whether clinics accept Ontario Health Insurance Plan (OHIP), other province/territory health insurance, or University Health Insurance Plan (UHIP).
In-person
| Support | Description | Address | Contact and Hours |
|---|---|---|---|
| For same-day, non-urgent issues. Accepts provincial/territory health insurance (except Quebec) and UHIP. | 175 Princess St | 613-766-0318 Mon-Fri 9am-5pm Sat-Sun 10am-2pm |
|
| For same-day, non-urgent issues. Accepts OHIP. | 2-472 Division St | 613-549-8864 Tues, Wed, Thurs 9:30am-5pm |
|
| For illnesses, cuts, minor broken bones, concussions. Accepts provincial/territory health insurance, UHIP. | 166 Brock St | 613-546-1240 Daily, 8am until capacity reached (call ahead) |
|
| For urgent care for people aged 0-18 years. | 166 Brock Street (Jeanne Mance 1 wing) | 613-544-3310 Mon-Fri 9am-4pm |
Local pharmacies can offer prescriptions for common ailments including:
- Acid reflux (GERD)
- Acne
- Canker sores
- Cold sores (herpes, labialis)
- Dermatitis (atopic, eczema, allergic and contact)
- Diaper rash
- Hay fever (allergic rhinitis)
- Hemorrhoids
- Impetigo
- Insect bites and hives
- Menstrual cramps (dysmenorrhea)
- Nausea and vomiting (in pregnancy)
- Oral thrush (candidal stomatitis)
- Parasitic worms (pinworms and threadworms)
- Pink eye (conjunctivitis; bacterial, allergic and viral)
- Sprains and strains (musculoskeletal)
- Tick bites (post-exposure prophylaxis to prevent Lyme disease)
- Urinary tract infections (UTIs)
- Yeast infections
Virtual
| Support | Description | Contact |
|---|---|---|
| Consult with doctors and nurses via the Dialogue app or online from anywhere in Canada. | Studentcare.ca Available 24/7 |
|
| (Ontario Health) | Call a registered nurse to get medical advice or information. For anyone living in Ontario. | 8-1-1 Available 24/7 |
| For common, non-urgent issues. Available to anyone living from Pickering to Ottawa and Kingston to Pembroke. | 1-888-684-1999 Daily, 1-9pm |
|
| Good Doctors Kingston | Telemedicine nurses are available for non-urgent issues. | 613-777-0951 Mon-Fri, 10am-4pm Sat, 10am-3pm |
| Online physician access. Provincial health cards accepted (ON, MA, SK, BC, AB, NB) | ||
| Offers physician assessments, treatments, referrals and/or prescriptions. For anyone living in Ontario. | help@cover.health |
|
| University Health Network (UHN) Virtual Emergency Department | For urgent, non-life-threatening medical conditions. Available to 18+years living in Ontario. OHIP preferred. | 1-9pm |
| Online appointments. Provincial health cards accepted (ON, AB, BC) | ||
| Connect with a physician. Video chat for non-OHIP, text chat for OHIP. |
Sexual Violence
Survivors can get support, if they want, in any of the following ways:
- Visit the emergency department and connect with the Sexual Assault/Domestic Violence (SADV) nurse
- Call 613-549-6666 ext. 0 and ask to speak to the SADV nurse on-call
- Call the SADV clinic 613-549-6666 ext. 62837 to book an appointment
On-Campus
Sexual Violence Prevention and Response Services has Get Help Now (steps for students to take after a sexual assault) and Give Help Now (responding to a disclosure).
In Kingston
has crisis support services available 24/7 by phone 1-877-544-6424. is also available.