Student AffairsThe Office of the University Registrar (OUR) has three units:
- Financial Aid and Awards, which coordinates student financial assistance in all of its forms – undergraduate scholarships, awards, and bursaries, and government assistance for graduate and undergraduate students in all years of study
- Student Information Systems, which coordinates SOLUS, the online Student Centre, and the course timetable
- Student Records and Services/Faculty Services, which is responsible for managing student record collection and retention, registration, tuition, and fees, Queen's photo ID (your student card), transcripts, exam scheduling, and administration, course evaluation (QSSET), and convocation/graduation
Office Hours
From September 2 our office will be open the following:
- In-person 9:30 am to 4:00 pm ET, Monday to Friday
- Phones 9:30 am - 4pm ET, Monday to Friday
- We are closed on statutory holidays
Please be advised that the Office of the University Registrar will be closed on Wednesday, October 15 as our team takes part in a full-day of professional development and training. During this time, in-person service will be unavailable, and staff will not be responding to phone calls or emails.
We’ll be back and happy to assist you when regular operations resume on Thursday, October 16. Thank you for your understanding!
Unit Contact Information
Services
- Financial Aid
- OSAP
- Other Government Student Financial Aid Programs
- Bursaries
- Scholarships/Awards
Contact
Email Addresses
Current Students: Responses to email communication will be done through your Queen's email account only. Please provide your full name and student number on all correspondence.
General Inquiries: financialaid@queensu.ca
- OSAP, Government Student Aid
Admission Awards: financialaid@queensu.ca
- Admission scholarships, bursaries, and other awards
In-Course: financialaid@queensu.ca
- General Bursary, Work Study, exchange and Bader College bursaries
Mailing Address
Office of the University Registrar
Financial Aid and Awards
74 Union Street, Gordon Hall
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Kingston, Ontario, Canada K7L 3N6
- Phone: (613) 533-2216
- Accessible Entrance: Enter through the ground floor doors to the left of the outside staircase.
Services
- Course Registration
- Tuition Fees
- Ancillary Fees
- Payments
- International status change
- Transcripts
- Student Cards
- Convocation/Graduation
- T2202 Income Tax Certificates
- Verification of Enrolment
- Diploma Replacements
Faculty Services:
- Exam accommodations and scheduling
- Course evaluation (QSSET)
Contact
Contact us by email or by phone:
- Student Services: (613) 533-2040
- Document Requests: forms.requests@queensu.ca or (613) 533-2040
- Exams: exams@queensu.ca or (613) 533-2101
- Student Financials (PPL, Refunds, Third Party contracts, APA, Appeals, TAP waivers): (613) 533-6902
- Graduation: graduand@queensu.ca or (613) 533-2040
- Photo ID Cards: registrar@queensu.ca or (613) 533-2040
- Registration, Tuition and Fees: solus@queensu.ca or (613) 533-6894
- Student Records: solus@queensu.ca or (613) 533-6894
- Transcripts: registrar@queensu.ca or (613) 533-2040
Mailing Address
Gordon Hall, Room 125
74 Union Street,
Kingston, Ontario
K7L 3N6