Training Modules

The Office of the University Ombudsperson has created a suite of asynchronous training courses for members of the Queen鈥檚 community that can be completed at their own pace when it is convenient for them. 

These courses will be added to your employee Training Record (through Human Rights and Equity鈥檚 Training Manager platform) and completion of the course is recorded in your Training Record.

Note that a follow-up Microsoft Teams meeting can be scheduled with the Ombuds Office to answer any questions that came up through the training; this is typically done with multiple people from the same faculty, school or department, and is tailored to your team鈥檚 needs (e.g. answer questions, review template letters, chat through an application of a specific policy).

Fairness Training

The training goes through the components of fairness which relate to the steps taken beforeduring and after making a decision or responding to a complaint.

The focus of the training is for those who make academic and non-academic decisions that involve students or those who advise students on academic and appeal options.

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Fairness Training Image

The training goes through the components of fairness (procedural, substantive & relational).

If someone makes a decision that affects you, you would want to know why they made that decision. With that in mind, any decision letter (e.g. funding, appeal, academic integrity etc.) that does not include reasons can be grounds for subsequent appeals, so the training provides guidance to decision makers on how to make decisions with fairness in mind.

Resource from Training: Fairness Tip Sheet

  • Provide you with a basic understanding of what fairness means 
  • Explain different elements of fairness to you
  • Provide real life of examples of what fairness looks like in a university setting
  • Increase your confidence when it comes to making decisions that are and are seen to be procedurally fair

At minimum, all decision makers within the Queen鈥檚 community should complete the training. Specifically, those who make academic decisions that involve students or those who advise students on academic and appeal options. This could include:

  • Deans
  • Associate Deans
  • Appeal Boards or Committees
  • Faculty or School Office Staff
  • Academic Advisors
  • Student Government or Committee Leaders

Additional Courses Coming Soon:

  • Writing Good Decisions (Launching Winter 2024)
  • EDII Module for Decision-Makers (Launching Winter 2024)