Service Timelines

Service Activation Schedule

The table below provides an outline of availability for key services, based on one's role at ��˴�Ƭ. A timeline for the provisioning of each service is also indicated.

Service activation timelines are subject to change at any time without notice. There may be delays resulting from the processing of HR data, or for service requests initiated through an IT Admin Rep or online form.

Applicants will have immediate access to SOLUS through . Other services become active following acceptance to Queen's. In the case of Undergraduate Applicants, Office 365, including email, will only become available if accepted to Queen's.

Important note about employee NetIDs: To obtain an employee NetID, HR PeopleSoft must first create your position. Access for all employee types is granted up to 30 days in advance of the start date (provided the job record has been created). For Term Adjuncts who require more than thirty days access prior to their official contract start date, a Contingent Worker (unpaid) contract can be created to give early access to Queen’s services. The Contingent Worker contract must include an end date which matches the start date of the official contract. To request a Contingent Worker account, IT Admin Reps can submit a .

Service	Active/Emeritus Faculty	Faculty/Staff	Graduate Student	Undergraduate Student	Alumni
	Immediately upon creation of NetID	Immediately upon creation of NetID	Immediately upon creation of NetID	Immediately upon creation of NetID	Immediately upon creation of NetID
	Within 24 hours of NetID creation	Within 24 hours of NetID creation	Within 24 hours of NetID creation	Within 24 hours of NetID creation	Within 24 hours of email account setup
	N/A	N/A	N/A	N/A	N/A
	Immediately upon creation of NetID	Immediately upon creation of NetID	Immediately upon creation of NetID	Immediately upon creation of NetID	Immediately upon creation of NetID
	N/A	N/A	Immediately upon creation of NetID	Immediately upon creation of NetID	Immediately upon creation of NetID
and (secure)	Within 24 hours of NetID creation	Within 24 hours of NetID creation	Within 24 hours of NetID creation	Within 24 hours of NetID creation	Within 24 hours of NetID creation

Service Termination Timelines

The table below describes the service termination timeline for all departures from Queen's except in cases of death and termination of employment by Queen's:

In the case of death, all services are active for six months and then normal termination rules apply.
In the case of termination of employment by Queen's, access to all services is removed immediately upon notification.

Service termination timelines are subject to change at any time without notice, and delays may occur due to the processing of HR data. Service termination timelines for employees are in accordance with Queen’s IT policy or Collective Agreements (where applicable).

For more details, check out the Service Deprovisioning Procedure.

Note: Queen's alumni and retirees are entitled to use Office 365 for email and calendaring, which includes Microsoft To-Do. For more information, alumni can view the Email for Alumni service and retirees can view the Retirees Association of Queen's website.


Faculty Active/Emeritus	Access suspended eight months after termination from the HR Payroll System
Term Adjunct	Access suspended eight months after termination from the HR Payroll System
Staff/Contingent/Contract Employees	Access suspended immediately on termination
PSAC Staff	Access suspended five months after termination from the HR Payroll system, provided the employee is still an active Graduate Student
Sponsor/Guest	N/A
Graduate Student	365 days from notice of departure from OUR
Undergraduate Student	365 days from notice of departure from OUR
Applicant	Accounts are terminated 60 days after their last active application
Alumni	Access suspended when account is removed due to inactivity (no logon to the Queen's Identity Platform for 1 year)
Retirees	Access suspended when account is removed due to inactivity (no logon to the Queen's Identity Platform for 1 year)


Faculty Active/Emeritus	Manual removal
Term Adjunct	Manual removal
Staff/Contingent/Contract Employees	Manual removal
Sponsor/Guest	Manual removal
Graduate Student	N/A
Undergraduate Student	N/A
Applicant	N/A
Alumni	N/A
Retirees	N/A


Faculty Active/Emeritus	When there is no current appointment in HR system
Term Adjunct	When there is no current appointment in HR system
Staff/Contingent/Contract Employees	When there is no current appointment in HR system
Sponsor/Guest	N/A
Graduate Student	Immediately on notice of departure from OUR
Undergraduate Student	Immediately on notice of departure from OUR
Applicant	N/A
Alumni	N/A
Retirees	N/A


Faculty Active/Emeritus	Continued access
Term Adjunct	Continued access
Staff/Contingent/Contract Employees	Continued access
Sponsor/Guest	Continued access
Graduate Student	Continued access
Undergraduate Student	Continued access
Applicant	Accounts are terminated 60 days after their last active application
Alumni	N/A
Retirees	N/A

(Listserv)
Faculty Active/Emeritus	Manual removal
Term Adjunct	Manual removal
Staff/Contingent/Contract Employees	Manual removal
Sponsor/Guest	Manual removal
Graduate Student	N/A
Undergraduate Student	N/A
Applicant	N/A
Alumni	N/A
Retirees	N/A


Faculty Active/Emeritus	Access suspended one month after termination from the HR Payroll System
Term Adjunct	Access suspended one month after termination from the HR Payroll System
Staff/Contingent/Contract Employees	Access suspended one month after termination from the HR Payroll System
Sponsor/Guest	Access suspended immediately upon termination
Graduate Student	Continued access
Undergraduate Student	Continued access
Applicant	Accounts are terminated 60 days after their last active application
Alumni	N/A
Retirees	N/A

Exchange Online* (Email and Calendar), Bookings, Delve, Forms, Groups, Lists, Office Online (Excel, Outlook, PowerPoint, Word, OneNote), OneDrive for Business, Microsoft 365 Apps for Enterprise, Minecraft Education, Planner, Power Apps, Power Automate, Power BI, SharePoint Online, Stream, Sway, Teams, To Do*, Viva, Viva Engage (Yammer) Whiteboard
Faculty Active/Emeritus	Access suspended 8 months after termination from the HR Payroll System
Term Adjunct	Access suspended 8 months after termination from the HR Payroll System
Staff/Contingent/Contract Employees	Access suspended immediately upon termination from the HR Payroll System
PSAC Staff	Access suspended five months after termination from the HR Payroll system, provided the employee is still an active Graduate Student
Sponsor/Guest	Access suspended immediately upon termination from the HR Payroll System
Graduate Student	365 days from notice of departure from OUR eligible for Email for Alumni service
Undergraduate Student	365 days from notice of departure from OUR eligible for Email for Alumni service
Applicant	N/A
Alumni*	Access suspended when account is removed due to inactivity (no logon to the Queen's Identity Platform for 1 year)
Retirees*	Access suspended when account is removed due to inactivity (no logon to the Queen's Identity Platform for 1 year)

* Alumni and retirees retain access to their Queen's email accounts via Microsoft 365. Alumni and retirees do not retain access to any other Office 365 application or service.


Faculty Active/Emeritus	Access suspended 8 months after termination from the HR Payroll System
Term Adjunct	Access suspended 8 months after termination from the HR Payroll System
Staff/Contingent/Contract Employees	When there is no current appointment in HR system
PSAC Staff	Access suspended five months after termination from the HR Payroll system, provided the employee is still an active Graduate Student
Sponsor/Guest	Access suspended immediately upon termination from the HR Payroll System
Graduate Student	Access suspended when account is disabled or removed due to inactivity for 1+ years
Undergraduate Student	Access suspended when account is disabled or removed due to inactivity for 1+ years
Applicant	N/A
Alumni	Access suspended when account is removed due to inactivity (no logon to the Queen's Identity Platform for 1 year)
Retirees	N/A

PeopleSoft
Faculty Active/Emeritus	When there is no current appointment in HR system
Term Adjunct	When there is no current appointment in HR system
Staff/Contingent/Contract Employees	When there is no current appointment in HR system
Sponsor/Guest	When there is no current appointment in HR system
Graduate Student	Immediately on notice of departure
Undergraduate Student	Immediately on notice of departure
Applicant	Account is terminated 60 days after their last active application
Alumni	N/A
Retirees	N/A


Faculty Active/Emeritus	When there is no current appointment in HR system
Term Adjunct	When there is no current appointment in HR system
Staff/Contingent/Contract Employees	When there is no current appointment in HR system
Sponsor/Guest	N/A
Graduate Student	Immediately on notice of departure from OUR
Undergraduate Student	Immediately on notice of departure from OUR
Applicant	Account is terminated 60 days after their last active application
Alumni	N/A
Retirees	N/A

Queen's Managed Mobile Plan
Faculty Active/Emeritus	When no current appointment in HR system OR when mobile contract expires
Term Adjunct	When no current appointment in HR system OR when mobile contract expires
Staff/Contingent/Contract Employees	When no current appointment in HR system OR when mobile contract expires
Sponsor/Guest	N/A
Graduate Student	N/A
Undergraduate Student	N/A
Applicant	N/A
Alumni	N/A
Retirees	N/A

If you are retiring, please reach out to qmobile@queensu.ca. Your phone must be handed in or your plan ended (for BYOD plans) when you are no longer an active Queen's employee and/or your mobile contract is completed. Options regarding keeping your number can be discussed at that time.


Faculty Active/Emeritus	N/A
Term Adjunct	N/A
Staff/Contingent/Contract Employees	N/A
Sponsor/Guest	Continued access
Graduate Student	Continued access
Undergraduate Student	Continued access
Applicant	Account is terminated 60 days after their last active application
Alumni	N/A
Retirees	N/A

(Ensemble)
Faculty Active/Emeritus	When there is no current appointment in HR system
Term Adjunct	When there is no current appointment in HR system
Staff/Contingent/Contract Employees	When there is no current appointment in HR system
Sponsor/Guest	N/A
Graduate Student	IT Admin request
Undergraduate Student	N/A
Applicant	N/A
Alumni	N/A
Retirees	N/A


Faculty Active/Emeritus	On ITAdmin Rep request
Term Adjunct	On ITAdmin Rep request
Staff/Contingent/Contract Employees	On ITAdmin Rep request
Sponsor/Guest	On ITAdmin Rep request
Graduate Student	N/A
Undergraduate Student	N/A
Applicant	N/A
Alumni	N/A
Retirees	N/A

WebPublish
Faculty Active/Emeritus	When there is no current appointment in HR system
Term Adjunct	When there is no current appointment in HR system
Staff/Contingent/Contract Employees	When there is no current appointment in HR system
Sponsor/Guest	Access suspended one month after termination
Graduate Student	Manual removal
Undergraduate Student	Manual removal
Applicant	N/A
Alumni	N/A
Retirees	N/A

and (secure)
Faculty Active/Emeritus	Access suspended eight months after termination from the HR Payroll System
Term Adjunct	Access suspended eight months after termination from the HR Payroll System
Staff/Contingent/Contract Employees	Access suspended immediately on termination
PSAC Staff	Access suspended five months after termination from the HR Payroll system, provided the employee is still an active Graduate Student
Sponsor/Guest	N/A
Graduate Student	365 days from notice of departure from OUR
Undergraduate Student	365 days from notice of departure from OUR
Applicant	Account is terminated 60 days after their last active application
Alumni	Access suspended when account is removed due to inactivity (no logon to the Queen's Identity Platform for 1 year)
Retirees	Access suspended when account is removed due to inactivity (no logon to the Queen's Identity Platform for 1 year)


Faculty Active/Emeritus	Account deactivated immediately after termination and account permanently deleted after 120 days
Term Adjunct	Account deactivated immediately after termination and account permanently deleted after 120 days
Staff/Contingent/Contract Employees	Account deactivated immediately after termination and account permanently deleted after 120 days
Sponsor/Guest	Account deactivated immediately after termination and account permanently deleted after 120 days
Graduate Student	Account deactivated immediately after termination and account permanently deleted after 120 days
Undergraduate Student	Account deactivated immediately after termination and account permanently deleted after 120 days
Applicant	N/A
Alumni	N/A
Retirees	Access suspended when account is removed due to inactivity (no logon to the Queen's Identity Platform for 1 year)

Note that all accounts that have not logged in for 13 months are switched back to Basic, even if they remain eligible for a Full License.

Upon logging in again, the account will be automatically switched back to Licensed, if eligible.

Help & Support

For assistance with termination timelines and procedures, please contact the IT Support Centre by calling 613-533-6666 during regular business hours, or by filling out the .

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IT Services

Service Activation and Deprovisioning

Service Activation Schedule

Service Termination Timelines

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Service Activation and Deprovisioning