Get Help

At Queen鈥檚 University, we are committed to achieving a healthy and sustainable workplace that enhances and supports the well-being of all employees.


Our Employee and Family Assistance Program (EFAP) provider, TELUS Health One (formerly LifeWorks), offers confidential, professional, and personalized wellness services that are available to employees and family members, 24/7. Services range from counselling, assessments, toolkits, videos, podcasts, and more. To review full services and supports, login to the website or download the app. Services are also available by phone.

TELUS Health One logo



Visit to access the TELUS Health One app. TELUS Health One can be accessed via the web, or through the Apple and Android stores.

Username: queensu
Password: telushealth

For UK employees at the Bader College:

Username: queensuk
Password: telushealth

By Phone

For 24-hour, confidential EFAP support call:


For UK employees at the Bader College (Toll-free):

0800 169 1920

We strive to promote a culture of inclusion, belonging and strong social connections. We know that mental health is an essential element of overall wellbeing and are proud to offer comprehensive mental health supports for our employees.鈥

Provided by Manulife, our benefits cover a range of mental health support, including coverage for psychologists, psychotherapists, social workers and long-term disability insurance.

Queen's Plan Contract Number: 120156

Member Certificate Number: Your Queen鈥檚 ID without the leading zeros, where applicable.

The above information may also be found on your benefits card. If you need help navigating the Manulife secure site, or have questions about your benefit coverage, you can call Manulife Customer Care Centre at 1-800-268-6195, Monday to Friday from 8 a.m. until 8 p.m.

Access Counselling

If you are feeling stressed, having sleep problems, or worrying about your budget, connect with TELUS Health confidentially.

Username: queensu
Password: telushealth

Connect by phone: 1-877-789-7572

The Gold Folder

The Gold Folder is a printable guide for assisting employees who may witness someone in distress. Employees can learn how to recognize, respond, and refer when they need to help their colleague. Review the resources available within Queen鈥檚, Kingston, and Ontario that can help.

The Gold Folder (PDF 287 KB)

Equity Resources

The Human Rights and Equity Office provides education in the areas of human rights, equity, accessibility and sexual violence prevention and response. Our educational programs build community awareness, increase knowledge, and address systemic barriers to inclusion.

Human Rights and Equity Services

Learning Opportunities

Human Resources offers training through workshops, certificate programs, learning and leadership courses and custom learning team opportunities. 

Explore Training

Harassment and Discrimination聽

成人大片 values maintaining an environment free of, and will not tolerate, Harassment, Discrimination and Reprisal. 

Learn more about the Policy and its Complaint and Reporting Procedures, and discover what to do if you wish to make a complaint or report being a witness to, or becoming aware of, discrimination, harassment, or reprisal.

Harassment and Discrimination Prevention and Response Policy

Workplace Strategies for聽Mental Health

Workplace Strategies for Mental Health is a leading source of free, practical tools and resources designed to help Canadian employers with the prevention, intervention, and management of workplace mental health issues. Supports include:

 Organizational Strategies
 Approaches for People Leaders
 Resources for Employees
 Assessments, Tools, and Workshops