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Student Support Services:

• Summarise course descriptions/content to help streamline the course selection process and narrow options for majors/minors and future education plans
• Deliver virtual advising assistant for student support services from application through to matriculation
• Provide accessibility support for students with disabilities
• Identify academically at-risk students (analysis of attendance patterns, levels of engagement)
• Review accommodations requests
• Provide translation services (e.g. course content, tailored to language abilities

Teaching:

• Generate course contet – curriculum and lesson plans
• Generate AI images and content for visual deliverables, advertisements
• Analyse course descriptions to identify potential duplication/strongly overlapping course content
• Provide AI solution to translate both live and content from lectures into accessible formats
• Deliver Course planning, scheduling and timetabling
• Create groups for labs, projects, tutorials, etc.
• Provide AI plagiarism detector
• Build quizzes and assignments
• Create quizzes and testing material pertaining to lesson notes (student uses this to study/work on weak areas)
• Develop a grading rubric
• Automate grading and feedback
• Deliver real-time assignment feedback
• Provide AI-powered faculty performance reviews

Learning:

• Provide personalised learning plans and materials/tailored educational pathways
• Create comprehensive study guides for exams/deliverables
• Retrieve resources and suggest ideas for inspiration for assignments (writing a paper, designing a presentation)
• Create comprehensive study guides for exams/deliverables
• Summarise research papers for peer review
• Help with essay writing, summarising long articles/readings
• Generate tailored degree recommendations based on students’ preferences and interests
• Provide career pathway guidance for students but also use as input for AI academic career advice
• Support academic intructional design
• Deliver Adaptive Learning Platform

Research Ideation & Execution:

• Perform literature reviews, knowledge discovery and summarise key findings
• Evaluate originality of a research idea in early development
• Perform data collection, analysis and hypothesis generation
• Assist with grant proposal and/or scientific writing
• Complete grant applications
• Review citations for style accuracy
• Provide experiment design and optimisation
• Provide the ability to launch a virtual machine that is preloaded with common toolsets used in research
• Perform data analytics
• Build research infrastructure: improve workflows and research processes (e.g. construct survey questions or templates)
• Provide qualitative research coding and transcription

Research Funding & Compliance:

• Assist in navigating grant funding guidelines and regulations
• Prepare research project budgets
• Provide real-time research budget monitoring and forecasting
• Support grant and award opportunities – matching of goals, expertise and past/current work with relevant opportunities
• Provide predictive funding analysis and recommendation
• Scan government grant sites and alert researchers about potential funding opportunities
• Deliver chatbot for research ethics process

Research Collaboration:

• Facilitate research collaborations and clusters by identifying researchers with similar interests
• Provide research content review with an eye on creating connections to establish research collaborations

Research Tools & Administration:

• Update CVs for researchers
• Provide virtual research assistants
• Detect data fabrication and tampering
• Provide knowledge management and institutional memory capture

General Administration:

• Support general administrative content creation – meeting minutes, notes, action items, data visualisation
• Provide automation for repetitive administration tasks (i.e. robotic process automation)
• Provide communications assistance – craft email responses
• Assisting scheduling, including complex meetings (administrative and academic)
• Provide a Microsoft Teams AI companion – produce meeting summaries
• Optimise an operational plan
• Prioritise projects to optimise investment of effort
• Gain insights into operational data
• Analyse efficiency of business processes so they can be improved (e.g. using Power Platform Process Analyser)
• Align business use cases to Enterprise Architecture frameworks
• Provide knowledge management
• Raise awareness on various topics relevant to the University community (automatic updates)

Facilities:

• Analyse data for predictive equipment maintenance for campus facilities
• Monitor energy consumption
• Use wifi building capacity to get building occupancy estimates to feed into the HVAC systems to optimize heating and cooling
• Detect unusual activities and alert authorities using AI surveillance systems
• Analyse usage patterns of University spaces to optimise use and scheduling
• Predict wear and tear, automate scheduled maintenance and order supplies
• Automate cleaning schedules to prioritise high traffic areas
• Provide sustainability metrics and tracking

Finance, Budgeting & Procurement:

• Perform budget forecasting and expense tracking, provie analysis and summary of key points
• Streamline and complete accounting processes:  requisitions, purchase orders, invoice payments, journal entries, expense claims
• Deliver financial reporting and analytics by optimising resource allocation
• Assist fraud detection in Financial Aid
• Assist IT procurement: identify existing technolgies to fit the needs of the University community

Human Resources:

• Develop job descriptions that may attract a broader demographic diversity of applicants and identify qualifications that may be especially helpful in particular jobs
• Develop a workforce plan
• Support resource planning (e.g. using OptaPlanner)
• Automate resumes reviews and provide preliminary screening of job applicants based on JD requirements
• Provide bulk resume reviews against criteria for role/departmental need
• Document new hire data and automate transactional processes
• Measure the effectiveness of onboarding processes and customise the experience for each employee based on attributes of their new job
• Scan supporting documents for employee benefits applications to confirm they meet requirements
• Respond to employee questions about benefits and pension and complete enrolment
• Provide compensation management and pay equity including customised payroll assistance
• Assist employee wellbeing and support – review accommodation requests and return to work applications
• Complete job evaluations
• Train employees to use AI-based tools, tracking effectiveness and impact of training programs over time, curating and recommending training based on skills and interests of similar learning profiles
• Identify who is ready for additional training or potential advancement opportunities based on skills and experience
• Automate removal of access and other security steps at termination of employment

Cybersecurity:

• Coordinate elements of Cybersecurity Incident Response
• Assist cybersecurity incident reviews and privacy breaches
• Provide cybersecurity incident response advice
• Support elements of info-/IT-/cybersecurity risk assessment (i.e. document and questionnaire response review and categorisation)
• Generate content for cybersecurity awareness campaigns
• Provide information identification and risk categorisation
• Personalize cybersecurity awareness learning pathways
• Deliver GenAI use case risk assessments
• Track incidents

Secretariat & Legal Services:

• Review proposed contracts for further analysis/negotiation
• Assess third-party privacy policies against relevant privacy legislation (i.e. perform Privacy Impact Assessments)
• Support rapid policy development: compare policies to facilitate the creation of our own
• Evaluate contracts against University or provincial standards (e.g. FIPPA)
• Deduplicate documents for FIPPA requests

Student Recruitment & Admissions:

• Report on I-EDIAA (e.g. student enrolment, staff hiring, etc)
• Review admission application essays to accelerate the application process
• Provide predictive analytics for admissions and retention
• Standardise acceptance evaluation to highly competitive programs
• Analyse applicants to identify candidates for early offers.
• Identify high-potential applicants for a diverse recruitment pool
• Create/analyse a list of advancement prospects
• Provide personalized marketing materials for prospective students tailored to their interests and goals

Student Experience & Success:

• Automate course offerings exam scheduling
• Support degree audit to ensure degree requirements are met
• University Relations & Integrated Communications:
• Provide website support:
  • • content analysis – flag redudancies, broken links, discrepancies about similar information across different webpages
    • accessibility – generate ALT text for images, analyse accessibility issues and remediate
    • content and media creation (generates images, audio, video from descriptive prompts)
    • backend support for service changes
    • tailored content based on users' language abilities
• Deliver AI-powered content personalisation for marketing, communication and recruitment aligned with visual identity guidelines
• Use AI to monitor Queen's mentions across all media platforms, and then categorise and report based on sentiments
• Generate monthly/annual statistics

Chatbot Ecosystem – Virtual Agents for:

• prospective students and parents (enrolment-related questions)
• 24/7 support for all (non-academic) student support-related questions
• personalised 24/7 AI tutoring and support, study companion/virtual tutor
• HR support assistant
• (student) retention AI agent
• Strategic Procurement Services (loaded with existing contracts to help find what we already have/where to go)
• privacy questions
• mental health support
• 24/7 IT support general website inquiries